When I first reached out to Colt Customer Service, the gentleman I spoke with was less than helpful. After describing the problems and providing the serial number, I was informed that the revolver was manufactured in November 2020 (I bought it in December 2020) and the 1-year service agreement had expired. Therefore, if I sent the revolver back to Colt, I would be paying their gunsmiths $120/hour to diagnose and repair the problem.
He went on to say my best bet was to find a local gunsmith to do the repairs. When I asked where I could get parts for these new revolvers (I have had zero luck finding internal parts so far) he asked “Have you ever heard of Brownell’s or Midway?”. I was skeptical they sold the correct parts (I’ve spent quite a lot of money on both sites), but he assured me “oh yes, you can even get complete guns from them!”. After the phone call, my suspicions were confirmed, as both websites sell sights and grips for the guns, but nothing related to repairing the function issue.
I wasn’t sure how to move forward on this problem, I was considering swapping the mainsprings between the two Pythons – if the functioning revolver stopped working and vice versa, at least I could confirm the root cause. But before tearing back into the guns, I called Colt to try once more.
The second call to customer service ended up being much more beneficial. A different rep was very helpful and confirmed that a function issue like this is still covered under the service agreement. She provided a return RMA at no cost and the revolver is currently boxed up to mail out next week. I would expect it could be a month or more before it comes back, hopefully functioning properly at no cost.
Chris W.
www.John1911.com
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